Call Center

4 days ago

Sion Mumbai Maharashtra, India Awaiting Adventures Full time

**Responsibilities and Duties**:

- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable softwar
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned

**Eligiblity Criteria**:

- High school diploma or equivalent
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

**What we look for**:
Rapidly growing and transforming individuals, Awaiting Adventures is a brilliant brand to boost your career. At Awaiting Adventures, we follow only ethical practices and have a politics free environment. With a flat organisation structure, quick decisions and the ability to flourish in an innovative environment is possible. We believe in nurturing new talent and providing them all the freedom to perform and bring in the best results. We seek Passionate, Career - Oriented Professionals. Merits and Qualities like a good human being are the most valued things at Awaiting Adventures. The Management is a strong believer of Forgiveness, Gratitude and Positive Attitude.

Shortlisting

Personal Interview

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