Svp- Coo Quality Assurance

**Responsibilities**:

- Work with Management on governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e..Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
- Accountable for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
- Ensure the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
- Direct teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
- Support management in the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
- With management, direct teams on the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
- Assess, with management, the adherence to the MCA Standard through controls after the execution of a process (QA).
- Assist management in exercising control over Operational and Compliance Risk in accordance with established Policy requirements.
- Help management allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
- Assess, with management, Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
- Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
- Responsible that adequate governance and training are in place to support management of Risk profiles.
- Assess, with management, the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
- Support management on operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
- Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
- Assist management in guiding and influencing standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

**Qualifications**:

- 13+ years of experience
- Familiarity with 3rd party risk models.
- Consistently demonstrates clear and concise written and verbal communication skills
- SQL, Perl or Python, Matlab or R, Excel VBA. Database administrator experience is a plus.

**Education**:
Bachelor's/University degree, Master's degree preferred.

**Job Description**:
The Chief Operating Office (COO) Chief Administrative Office (COO CAO) is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders. With responsibility for Risk and Control, Quality Assurance, Transformation, Regulatory Standards and Communication. COO CAO enables the organization to execute on Citi’s Vision and Strategy.

The COO Quality Assurance (QA) is a newly created team in COO CAO function and is responsible to provide strong oversight, facilitate reviews and support Citi’s effective management of operational and technology risks. This is a senior role reporting to the Global Head of COO Quality Assurance based in London, UK. This role is responsible for reviewing and evaluating internal strategies, processes, procedures, monitoring activities and programs to ensure consistency in delivery of risk remediation activities across COO.

**Key Responsibilities**:

- Design and lead COO QA reviews to provide independent assurance on the design and operating effectiveness of an area, at a global or regional level.
- Implement common standards, procedures, and governance processes to create and maintain consistent and best in class QA protocols.
- Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.
- Support COO QA Senior Management in fostering a strong partnership across CAOs, Global Business Risk a