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Customer Service Executive

2 weeks ago

Kochi Kerala, India Softouch Health Club Full time

**Job Summary**:
**Key Responsibilities**:

- **Gym Floor Supervision**:

- Ensure the gym floor is clean, well-maintained, and machines are in order throughout the day.
- Make sure housekeeping staff are performing their duties as per schedule.
- **Trainer Monitoring**:

- Ensure all trainers are in proper uniform, presentable, and actively attending to clients.
- Address any trainer-related issues or escalate when needed.
- **Client Engagement & Retention**:

- Greet and interact with members to ensure their satisfaction.
- Collect feedback and assist clients in resolving minor issues on the spot.
- Encourage members to leave positive reviews on Google and social media platforms.
- **Referral Building**:

- Build rapport with members to understand their workplace and family network.
- Suggest gym memberships to potential referrals from their circles.
- Help design small incentives to encourage member referrals.
- **Support Front Office**:

- Assist in managing walk-ins and guiding prospective clients around the facility.
- Coordinate with sales team for trial sessions and membership closures if needed.
- **Reporting & Communication**:

- Provide daily reports to management on floor activity, member feedback, and any operational issues.
- Coordinate with trainers and housekeeping to ensure shift-wise consistency.

**Requirements**:

- Excellent communication and interpersonal skills
- Prior experience in customer service or hospitality preferred
- Good command of English and Malayalam (Hindi is a plus)
- Basic understanding of gym operations is an advantage
- Presentable, punctual, and proactive attitude
- Willingness to work in shift timings, including weekends

**What We Offer**:

- Supportive work environment
- Opportunity to grow within the company
- Free gym membership
- Incentives for hitting referral and review targets

Pay: ₹12,000.00 - ₹15,000.00 per month

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person