Customer Support Executive

5 days ago

Guindy Chennai Tamil Nadu, India ENCHANTER CORPORATION PVT LTD Full time

A customer support job description may include the following responsibilities:

- **Customer service**: Assist customers with questions or concerns about a company's products or services
- **Problem solving**: Investigate customer complaints, determine the cause, and select a solution
- **Follow up**: Ensure customer satisfaction by following up to ensure the issue is resolved
- **Customer feedback**: Gather customer feedback to help improve products and services
- **Sales**: Generate leads and meet sales targets
- **Process payments**: Process payments, refunds, and shipments
- **Escalate issues**: Identify and escalate complex issues to managers
- **Recommend improvements**: Recommend ways to improve company processes
- **Maintain confidentiality**: Uphold customer confidentiality, especially regarding financial matters and identity

Pay: ₹300,000.00 - ₹350,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7305970984

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