Customer Care Executive

1 week ago

Chhindwara, India Streamfix Business management pvt ltd. Full time

Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
- Introduces customers to service and parts personnel, indicating shop location and hours of operation.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Develops and monitors the results of a dealership customer service questionnaire.
- Coordinates special dealership events, promotions, and seminars.
- Strives for high ranking on manufacturer surveys. Monitors results frequently.
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
- Acts as a contact person for any special projects regarding dealership improvements.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.

**Salary**:7k to 10k

**Qualification**: Graduation

**Experience**: 1 to 2 Year (In Same Designation)

**Location**: Chhindwara

**Salary**: ₹7,000.00 - ₹10,000.00 per month

Ability to commute/relocate:

- Chhindwara, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Speak with the employer**
+91 8956289165

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