Customer Success
4 hours ago
**Job description**:
- Own overall relationship with assigned clients,
which include: Client. On-Boarding, increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic adviser relationship with each assigned client and drive continued value of our product.
- Develop and nurture customers for advocacy. - Work with clients’ aid the customer in achieving their goals. - Work to identify and/or develop up-sell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Build relationships to further upsell/ generate references & testimonials
- Accountable for the overall health of a Customer
**Desired Skill**:
1. Min 1 Year of B2B Customer Success experience is must
2. Excellent written and verbal communication (Regional language fluency must)
3. We deeply value building the right culture, and these are a few things that we look for in each hire - Strong ethical CS practices, Ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility
4. Having technical experience will be a good add-on
5. Should be open for travels at customer locations (min 7 days in a month)
**Salary**: ₹300,000.00 - ₹1,100,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of __B2B saas customer
- __ experience do you have?
**Experience**:
- Customer success: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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