Process Designer, Merchant Experience

1 week ago

Bengaluru, India PhonePe Full time

**About PhonePe Group**:
PhonePe is India’s leading digital payments company with 49+ crore (490+ Million) registered users and 3.6+ crore (36+ Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their process by unlocking the flow of money and access to services.

**Culture**

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

**Job purpose**

**Duties and responsibilities**
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholder to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences
- Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
- If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
- Flexible to take up extra initiative or additional work as per the organizational requirement

**Educational Qualification & Experience**
- Education - Graduate in any stream (10+2+3)
- Skills - Best written and communication skills & MS Office knowledge
- Experience - 2 to 4 years

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits - **Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistance Program, Onsite Medical Center, Emergency Support System
- **Parental Support - **Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- **Mobility Benefits - **Relocation benefits, Transfer Support Policy, Travel Policy
- **Retirement Benefits - **Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- **Other Benefits - **Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

**_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe _**_on our blog_**_._

  • Associate - Merchant Onboarding

    2 weeks ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    **Roles & Responsibilities**: - Merchant onboarding with KYC verification and compliance checks - Merchant account activations - Merchant account changes as per request from the sales team and merchants - Query resolution for our internal customer i.e., Business Team - Adhering to operations guidelines during the activation and query resolution -...

  • Merchant Relationship Manager

    2 weeks ago

    Bengaluru, Karnataka, India Xoxoday Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description Role and Purpose As a Merchant Relationship Manager at Xoxoday, you will be responsible for acquiring, managing, and maintaining strong relationships with both merchants and clients. This role ensures seamless collaboration, optimizes merchant partnerships, enhances client satisfaction, and drives business growth through strategic...

  • Product Manager

    2 weeks ago

    Bengaluru, India Weekday AI Full time

    This role is for one of the Weekday's clients Salary range: Rs 2500000 - Rs 3000000 (ie INR 25-30 LPA) Min Experience: 1 years Location: Bangalore JobType: full-time The Product Manager – Merchant Experience will lead the development of merchant-facing products, including APIs and dashboards, to ensure seamless integration, reliability, and efficiency in...

  • Product Manager

    4 days ago

    Bengaluru, India Weekday AI Full time

    This role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 25-30 LPA)Min Experience: 1 years Location: Bangalore JobType: full-time The Product Manager – Merchant Experience will lead the development of merchant-facing products, including APIs and dashboards, to ensure seamless integration, reliability, and efficiency in payment workflows....

  • Merchant Acquisition

    4 days ago

    HSR Layout Sector 2, Bengaluru, Karnataka, India Kavki Marketing Technologies Pvt Ltd Full time

    As a merchant acquisition specialist, you will be responsible for driving outbound sales efforts to acquire new merchants and expand our network for driving outbound sales efforts to acquire new merchants and expand our network of clients. You will play a crucial role in establishing and maintaining relationships with businesses, promoting our payment...

  • Merchant Operations

    2 weeks ago

    Bengaluru, Karnataka, India CRED Full time

    **what is CRED?** CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly...

  • Product Designer

    4 days ago

    Bengaluru, India Uber Full time

    We seek a Product Designer to join our Merchant Design team in Bangalore. As Product Designers, we tackle interaction and service design challenges and work on big new ideas that will transform how people use our products. In a rapidly growing environment, we collaborate with engineers, product managers, content designers and some of the world's best...

  • Zonal Merchant Lead

    7 days ago

    Bengaluru, Karnataka, India Bharti Airtel Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Description1)Sales & Distribution Management2)Merchant acquisition in the circle3)Apt knowledge of the geography to support deployment of resources for merchant business.4)Merchant activation (Small Merchants & Large format retail)5)Ensure Visibility in the market place for the brand6)Supporting cross functional teams to ensure merchant business...

  • Merchant Engagement

    2 weeks ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Job Description Merchant Engagement - AM/Manager - Enterprise Mid Market Location: Bangalore, KarnatakaBusiness: Enterprise Mid-MarketEmployment Type: Full-time EmploymentWork Environment: On-siteAbout Us: Paytm is India's leading mobile payments and financial services distribution company, a pioneer of the mobile QR payments revolution in India. Paytm...

  • Merchant Relationship Manager- Dubai

    4 days ago

    Bengaluru, India Giift Full time

    Job Description Role and Purpose As a Merchant Relationship Manager at Xoxoday, you will be responsible for sourcing new merchants, managing existing partnerships, ensuring smooth coordination, and supporting client requirements to drive business growth through strong merchant relationships and revenue opportunities. You will work across categories such as...