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2 days ago
**Key Responsibilities**:
- Serve as the primary point of contact for all international customer inquiries, concerns, and requests
- Resolve customer issues effectively and in a timely manner, maintaining high levels of customer satisfaction
- Process orders, returns, exchanges, and refunds for international customers
- Collaborate with other departments such as sales, logistics, and marketing to address customer needs
- Keep accurate records of interactions with international customers and provide reports on service metrics
**Skills & Qualifications**:
- Proven experience in customer service or related role
- Fluent in English; additional fluency in one or more foreign languages is highly desirable
- Excellent communication skills with the ability to empathize with diverse cultural backgrounds
- Strong problem-solving skills and ability to remain calm under pressure
- Familiarity with CRM systems or similar software is a plus
**Job Types**: Full-time, Permanent
**Benefits**:
- Commuter assistance
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Have you worked for a BPO before?
- Do you have experience in collection process?
**Experience**:
- International voice process: 1 year (required)
**Location**:
- Mumbai District, Maharashtra (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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