Telecaller
6 days ago
Designation: Telecaller
No. of vacancies: 1
Gender: Male/Female
Experience: 0 to 2 years
Qualification: Any Graduates
Languages: Kannada, English & Hindi.
Skills required: Computer skill
Location: Rajajinagar
Joining: Immediate
Ø Scheduling the appointment in the Acuity Software by checking the OPD and OT Schedule of the particular Doctor and Department wise of NN1 and NN4.
Ø Handling the Emergency and Enquiries of NN1 and NN4 phone calls and scheduling it accordingly.
Ø Handling eye call related calls and informing the Eye Call Duty Doctor and Eye Call Driver.
Ø Following the respective scripts while scheduling the appointment for new patient, review patient, cross-consultation patients, evening OPD and Sunday OPD of NN1 and NN4.
Ø If the patients ask for any query regarding medications, surgery related queries we would connect it to the counselor of the respective department of NN1 and NN4.
Ø If the patients asks for any query regarding GP, case summary we would connect it to the respective floor manager of the respective department of NN1 and NN4.
Ø If the patient asks for any query regarding insurance, we would connect it to the insurance department of NN1 and NN4.
Ø Go through the NN1 and NN4 Lekhi for every review patient for scheduling the appointment.
Ø Scheduling the appointment for the missed calls of NN1 and NN4 patients by going through exotel.
Ø Preparing the daily report - call count according to department wise of NN1 and NN4 separately
**Salary**: Up to ₹180,000.00 per year
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Cold calling: 1 year (required)
- Telecommunication: 1 year (required)
- total work: 1 year (preferred)
**Language**:
- Kannada (required)
- English (preferred)
**Speak with the employer**
+91 6351041827
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