Patient Experiences Executive
3 days ago
**Patient Experience Executive**
**Walk-In Interview Details**:
**Date: Monday, September 29, 2025**
**Time: 10:00 AM - 4:00 PM**
**Venue: Wellcaza School of Health Sciences, Edappally Raghavan Pillai Road, Elamakkara, Kochi, Kerala 682026, India.**
Key Responsibilities:
- Serve as the primary point of contact for patients and their families, addressing inquiries and resolving issues with empathy and efficiency.
- Manage and coordinate patient appointments, communication, and follow-ups.
- Maintain and update patient records accurately using **MS Office** and other real-time systems.
- Handle multiple tasks simultaneously, including **administrative duties**, to ensure smooth daily operations.
- Assist in collecting patient feedback to identify areas for service improvement.
- Monitor and respond to **Google reviews on behalf of the management**, ensuring professional and timely replies.
- Support hospital **administrative tasks, such as issuing leave certificates or medical certificates.**
- Communication Skills: Excellent verbal and written communication abilities are essential.
- Technical Proficiency: Must have real-time working knowledge of MS Office, particularly Excel.
- Multitasking: Proven ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.
**Job Types**: Full-time, Permanent
Pay: ₹10,086.00 - ₹13,925.20 per month
**Benefits**:
- Cell phone reimbursement
Work Location: In person
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