Patient Care Assistant

3 days ago

Kochi Kerala, India 33 Holdings Global Full time

**Key Responsibilities**:

- Greet patients, attendants, and visitors warmly at the reception and guide them accordingly.
- Assist in patient registration, admission, discharge, and appointment scheduling.
- Address patient and visitor inquiries, concerns, or complaints courteously and escalate when necessary.
- Coordinate with medical, nursing, and administrative departments to facilitate patient flow.
- Maintain accurate records and documentation related to guest services.
- Guide guests regarding hospital facilities, departments, and services.
- Ensure waiting areas and front office spaces are well-organized and welcoming.
- Assist international patients with translation services, if applicable.
- Uphold confidentiality and patient rights at all times.
- Support in handling VIP and emergency guest services with special care and sensitivity.

**Minimum Qualifications**:

- **Education**: Bachelor’s degree or diploma in Hospitality, Business Administration, Healthcare Management, or equivalent.
- **Experience**: Minimum 1-2 years in customer service, preferably in a healthcare or hospitality setting.

**Skills and Requirements**:

- Excellent communication (verbal and written) and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Fluency in English; knowledge of Arabic or other regional languages is a plus.
- Basic computer literacy (MS Office, hospital information systems).
- Ability to multitask and remain calm under pressure.
- High level of empathy, patience, and professionalism.

Pay: ₹50,000.00 - ₹74,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- the work location will be in Qatar are you willing to relocate(mandatory)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Guest relations: 2 years (preferred)
- Hospital/Clinic: 2 years (preferred)

Work Location: In person

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