Customer Relation Executive

5 days ago

Ernakulam, India RAK Interiors Full time

We are hiring _**CRE- Female **_for our office in Vyttila.
- **Must have communication skill in English and Hindi.**_

Jobs and responsibilities are,

Incoming Calls: Need to answer inbound calls and identify potential clients and route to the departments accordingly.

Customer Follow-up: Maintain regular communication with existing and potential customers to build and nurture relationships, addressing their queries, and providing additional information as needed.

Sales Pitch: Effectively communicate product or service features and benefits to persuade customers and close sales deals.

Database Management: Update and maintain accurate customer databases with relevant information obtained during calls.

Product Knowledge: Stay informed about the company's products or services to answer inquiries and provide accurate information to customers.

Feedback Collection: Gather customer feedback and insights to relay to the sales and marketing teams for continuous improvement.

Record Keeping: Keep detailed records of calls, including the nature of the call, customer responses, and any follow-up actions required.

Adherence to Scripts and Guidelines: Follow provided call scripts and guidelines to ensure consistency and alignment with the company's messaging.

Team Collaboration: Work closely with the sales and marketing teams to coordinate efforts, share insights, and contribute to overall business objectives.

**Salary**: ₹16,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9567697300

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