Wholesale Lending Ba
2 weeks ago
Remote India, India
Business Analysis
BCM Industry
09/10/2024
Req. VR-108685
**Project description**:
We are scaling our digital solutions by further improve our internal processes (via workflow tooling) but also give more processes back to our customers via our Portal. As a Customer Journey Expert (CJE) you will be a key player and make complex changes happen within and across Tribes. The CJE has a responsibility for the development, management, and harmonization of services with the aim to provide a differentiating customer and employee experience. We are looking for a CJE/PO as part of the Correspondence squad, responsible for Streamlining payments and correspondence solutions.
**Responsibilities**:
You will report to the Product Lead of your product space
You will work closely with users, interview them, collect feedback, listen, and challenge them so we can build a well-loved Product that delivers the most value
You will continuously improve the Product and service and the related customer
journey based on user feedback, policy, and regulatory requirements. Also, taking into consideration evolving commercial needs and market landscape
You bridge IT and business through understanding of client needs, digitization and
ensure delivery is of the right quality by defining and executing user acceptance test
You will bridge the gap between users and developers, data analysts in the team
Translating the voice of the user into clear requirements for your IT colleagues
You will be responsible for building a safe and secure Product and/or service, working
together with the team to comply with NFR risk requirements e.g. IT risk, RCSA
processes etc
You will be responsible for continuous learning and sharing of your experience/
knowledge and colleagues from different domains. You are the example in giving and receiving feedback to improve yourself, the squads, and the Lending Delivery
rganization
You will use different ways of working like design thinking, lean startup, and agility to
ensure the quality of features and stories. You have an entrepreneurial mindset; think big, start small, and scale fast. Customer journey mapping is one of the key artifacts you need to be familiar with
**Skills**:
Must have
Minimum 5 years as a BA in Wholesale Lending
Strong Customer and internal business focus
A growth mindset, who wants to drive change, work on cool digital innovation initiatives
Your ability and drive to contribute to product delivery and the development of expertise
Your ability to simplify complexity and drive operational excellence
Your ability to promote and embed delivery culture in the organization
A colleague with analytical skills who takes decisions based on data and facts
Strong resilience: your ability to navigate through ambiguity and simplify complexity
A pro-active, creative and an out-of-the box thinker
An open and transparent communicator
Nice to have
LoanIQ experience
**Other**:
Languages
English: C1 Advanced
Seniority
Senior
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