Customer Care Executive

2 weeks ago

Ambattur Chennai Tamil Nadu, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

**Voice process HINDI (Inbound + outbound)**

Language required**: Hindi Mandatory + English**

**Send CV on WhatsApp at 9903307473**

**Job Description/Eligible Criteria**:

- Graduate mandatory
- Fresher/Experienced.

Salary **:15K in hand || 19K CTC**

Shifts **:DAY SHIFT (upto 8PM), any 9 hours**

Working days **:6 days working**

Week-off **:1 week-off**

**1. Customer interaction**:

- Providing accurate information regarding products, services, and policies.
- Handling and resolving customer complaints or issues with empathy and efficiency.

**2. Problem resolution**:

- Investigating and resolving customer problems and concerns promptly.
- Escalating complex issues to the appropriate department or supervisor as needed.
- Documenting customer interactions and solutions for future reference.

**3. Product knowledge**:

- Staying informed about product features, specifications, and promotions.
- Providing product recommendations based on customer needs and preferences.

**4. Communication**:

- Collaborating with other team members and departments to share customer feedback and insights.
- Communicating effectively with team members to ensure a seamless customer experience.

**5. Customer feedback**:

- Gathering and analyzing customer feedback to identify trends and areas for improvement.
- Collaborating with the management team to implement changes that enhance customer satisfaction.

1. One-way Travel (Only Train/Bus options available)

2. One week accommodation

3. Relocation Bonus (2 Months' Basic Pay after 90 days from DOJ)

4. Retention Bonus (Eligible only if he/she has 24 days of attendance in a month)

**Aadhaar number is mandatory**

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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