People Operations Associate I

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

**What you will doing**:
AS a People Operations Associate you will be responsible to:

- Provide the operational and technical support of the systems used by the employees of the organization as part of the of People Operations function.
- Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
- Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).
- Developing support level role. Basic skills with moderate level of proficiency. Assists in performing routine tasks associated with the People Office systems environment in accordance with detailed instructions.
- Generally, performs single-function tasks that tend to be of small to moderate size and scope.
- Works under close to moderate supervision with limited latitude for independent judgment.
- Consults with senior peers on non-complex projects to learn through experience.
- Typically requires a minimum two years' experience in an office setting with some experience in a people office role.
- Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
- Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
- Ensures data quality and follows global data standards.
- Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
- Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
- Cultivates networks across a variety of functions and locations with the organization.
- Applies knowledge of employee orientation.
- Other related duties assigned as needed.

**What you will bring**:

- Bachelor degree Diploma
- ** Fluency in English & French (spoken & written)**
- ** Required to work and support the US time zone**
- ** Experience on ServiceNow could be an added advantage**
- ** Should have good verbal and Listening skills**
- Skill in use of People Office systems, preferably Workday
- Knowledge of People Office concepts, policies, and procedures
- Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
- Excellent customer service, problem solving, and multi-tasking skills
- Ability to work in an organized manner and consistently follow-up on tasks
- Ability to work both independently and in a team environment
- Ability to maintain confidentiality
- Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
- Ability to establish and maintain effective working relationships with employees, management, and clients
- Experience with customer support: customer, interactions, addressing escalations.
- A positive, proactive, and professional attitude
- Sound analytical and problem-solving skills
- Possess both an eye for detail, but also be pragmatic
- Good interpersonal and communication skills

**What we offer you**:
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits

**#LI-AG1**

**#Hybride**

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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