Customer Success Intern

2 weeks ago

Hyderabad Telangana, India propflo Full time

Job Description:
Key Responsibilities:

- Provide clear, concise, and timely updates to clients, ensuring they are informed and comfortable with the status of their issues or requests.
- Proactively engage with clients to anticipate their needs and provide support that meets or exceeds their expectations.
- Assist with onboarding new clients, guiding them through product features, and ensuring a smooth transition into our platform. Troubleshoot and diagnose client issues, aiming to resolve root-level concerns quickly and effectively.
- Monitor customer feedback and identify opportunities to suggest improvements or upgrades based on client needs and preferences.
- Collaborate with various departments, including sales, product, and technical support, to resolve issues and ensure a positive client experience.
- Collaborate with the Customer Success team to identify customer pain points and improve internal processes to enhance customer satisfaction.
- contribute and document standard procedures and best practices for responding to client inquiries.
- Assist in creating training materials and resources to educate clients about our products and services.

Key Skills and Qualifications
- Strong Communication Skills: Exceptional written and verbal communication skills; adept at articulating complex information in an easy-to-understand way.
- Presentation Skills: Able and comfortable to share screens or take physical training to train end users.
- Problem Solving and Troubleshooting: Strong analytical skills and ability to troubleshoot issues at a foundational level, identifying both immediate and underlying causes.
- CRM Knowledge: Basic understanding of SaaS based CRM platforms, with experience or willingness to learn how to effectively manage customer information and interactions.
- Real Estate Knowledge: Awareness of real estate concepts and trends is a plus; ability to quickly learn industry-specific terminology. Ability to understand basic programming language queries and able to tweak them when required.
- Ability to understand SaaS and B2B processes in a product based environment.
- Organization and Time Management: Excellent organizational skills, with an ability to prioritize tasks and manage multiple client interactions simultaneously.
- Client-Centric Mindset: A positive, empathetic attitude with a genuine interest in helping clients succeed.
- Flexible to travel to client locations when required.

Preferred Qualifications
- Prior experience in a customer support or client-facing role, especially in real estate or CRM-related fields.
- Understanding of key client metrics, customer satisfaction, and churn management. Basic understanding of Excel, SQL and technologies used to manage the IT environment.
- Familiarity with helpdesk software and tools for tracking client inquiries and resolutions.
- Familiarity with SaaS, CRM using SaaS technology, B2B in SaaS in a product based company.

What You’ll Gain
- Hands-on experience in customer success, CRM systems, and the understanding of SaaS platforms in a B2B environment.
- Development of critical client management and communication skills.
- Experience working in a fast-paced, collaborative environment with room for professional growth.

**Job Types**: Full-time, Fresher

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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