Telecaller Executive

2 days ago

Noida Uttar Pradesh, India Goyal Brothers Prakashan Full time

**Job Title**: Telecaller Executive
**Experience Required**: Minimum 2 Years
**Location**: D-231, 232, D Block Noida Sector 63

**Job Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to potential and existing customers to generate leads or sales.
- Handle inbound calls and resolve customer queries in a professional manner.
- Follow up on leads and maintain consistent communication to convert them into customers.
- Maintain and update customer databases and call records.
- Meet daily, weekly, and monthly call and conversion targets.
- Provide product/service information clearly and accurately.
- Handle objections and provide appropriate solutions to ensure customer satisfaction.
- Coordinate with the sales and marketing teams for campaign feedback and improvement.
- Maintain a positive and respectful tone during all interactions.

**Key Requirements**:

- Minimum **2 years of experience** in telecalling, customer service, or telesales.
- Excellent **verbal communication skills** in [Languages - e.g., English, Hindi, Regional Languages].
- Strong persuasion and negotiation skills.
- Good knowledge of CRM software and MS Office.
- Ability to handle pressure and meet targets.
- Strong listening skills and attention to detail.
- Customer-focused attitude with a proactive approach.

**Preferred Qualifications**:

- Graduate in any stream.
- Prior experience in the education, finance, real estate, or FMCG sectors is a plus.
- Familiarity with sales or lead generation processes.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Professional work environment and growth opportunities.
- Training and development programs.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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