Customer Support Executive

3 days ago

Andheri West Mumbai Maharashtra, India Uni Invoice App ( A product of Zero Digit) Full time

**Key Responsibilities**:

- **Handle Customer Inquiries**: Respond to customer queries via phone calls and messaging platforms in a timely and professional manner.
- **Resolve Issues**: Diagnose and troubleshoot customer issues, providing accurate and complete information to resolve problems efficiently.
- **Follow-up on Open Cases**: Monitor and follow up on unresolved customer issues to ensure timely resolution.
- **Record Keeping**: Maintain detailed records of customer interactions, issues, and resolutions for future reference.
- **Customer Feedback**: Collect and document customer feedback, providing actionable insights to the team for improving services and products.
- **Escalate Complex Cases**: Identify and escalate cases that require higher-level support or attention from other departments.
- **Educate Customers**: Provide customers with relevant product or service information and guide them on how to use our services effectively.
- **Adhere to Policies**: Follow company procedures, policies, and standards in dealing with customer inquiries and complaints.
- **Work with Cross-Functional Teams**: Collaborate with other teams such as technical support, sales, and operations to ensure seamless service delivery.

**Qualifications and Skills**:

- **Education**: Bachelor’s degree or equivalent experience in customer service or related fields.
- **Experience**: Previous experience in customer support or call center roles is preferred.
- **Communication**: Excellent verbal and written communication skills, with a strong command of English.
- **Problem-Solving**: Ability to listen actively, analyze customer issues, and offer solutions quickly and efficiently.
- **Technical Skills**: Comfortable with using messaging platforms, CRM software, and other customer service tools.
- **Multitasking**: Ability to handle multiple customer interactions across various platforms simultaneously.
- **Patience and Empathy**: Ability to remain patient and empathetic when dealing with challenging customers or situations.
- **Time Management**: Strong organizational skills with the ability to manage time effectively and prioritize tasks.

**Job Type**: Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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