Call Coordinator

1 week ago

Anna Nagar Chennai Tamil Nadu, India Invisible iTech Full time

Allocating services calls and coordinate with services operation to ensure that they are properly attended to
Organising the engineer until they reach the customer place & getting updated whether the calls are completed or not.
Incase customer calls are not completed there is a need to reallocate the same call.
Prepare the quotation and sent to customers.
Create and maintain data base of all customers with continuous updation
Track prospective customers for AMC /other paid services contracts
Maintaining master database of services contracts, customer details with feedback
Collecting the call report from engineers & update in the CRM on daily basis.
Organize data entry for reporting and control
AMC Follow up.
Once the customer material is received, immediately release the job card entry
On-going upgradation of knowledge and skill sets.

**Job Types**: Full-time, Permanent

Pay: From ₹10,000.00 per month

Schedule:

- Day shift
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 2 years (required)

Work Location: In person

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