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Customer Care Representative

3 weeks ago

Rajpura, India Nutricana Full time

**Customer Care Representative Job Description**

**Key Responsibilities**:

- Answer incoming calls on the customer care number promptly and professionally.
- Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.
- Forward calls to the appropriate department or staff member when specialized intervention is required.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies with a keen attention to detail.
- Take the extra mile to engage customers, including providing general information about products and services.
- Work closely with the customer service team to develop strategies to improve service quality and efficiency.

**Qualifications**:

- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Will you be able to reliably commute to 5 - 10 km outside Rajpura for this job? Our office is located near Ghanaur (Ambala Road) ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Punjabi (required)

Work Location: In person