B2c International

1 day ago

Thane, India WTW Full time

**Description**:
Principal Duties/Responsibilities:

- Sound understanding of the business model, the full transactional process, and role interfaces / dependencies within the own business unit and related functions.
- Ensure adherence to Group policies and procedures.
- Adherence and manage assigned team fundamental activities in accordance with compliance requirements.
- Operate within the guidelines of internal and external regulators.
- Manage critical activities with high levels of accuracy
- Responsible for Legacy Clearance and achieving results as per business target model.
- Delivery of the A&S financial targets (Client/Carrier Debt, Cash, Funding, Unsettled Payables, Claims and other deliverables) on the assigned portfolio.
- Deliverables on the SLA as per the agreed timelines for each process.
- Ensure adherence to the Willis service standard (Willis Excellence Model).
- Ensure ongoing, sustainable and dynamic relationships with stakeholders (Internal/external) whilst managing their expectations.
- Effective management of processes and timescales in accordance with agreed procedures.
- Prompt and effective escalation of fiduciary issues in accordance with A&S protocols.
- Understand individual portfolio requirement (KYC) and proactively service a portfolio of accounts in line with existing service model.

**Qualifications**:
Top 5 Competencies
- Planning and Organizing
- Action Oriented
- Cognitive Ability (Problem solving, Attention to detail)
- Client Focus (for External stakeholders) and Collaboration (for Internal stakeholders)
- Adaptability

Required Qualifications, Skills, Knowledge, Experience

**Qualifications**:Minimum bachelor’s degree required (Commerce Stream only)
- Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders.
- Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing within stiff timelines.
- Should be proficient with internal & external working processes of the BU..
- Ability to learn new processes and systems, also should have the ability to adapt to changes
- Highly Self-driven in managing own portfolio and assigned responsibilities with accuracy.
- Have an eye for detail to identify process gaps and suggest workable solutions to mitigate the same.
- Achieve results through a clear understanding of escalation procedures and effective business communication routes / approaches.
- Effective at getting positive responses in relevant negotiations with stakeholders, peers & seniors.
- Aware and be able to understand about the insurance industry.

**Knowledge**:

- Prefer having good understanding of Accounting & Finance and ideally has knowledge of Client (Accounts Receivable) /Carrier (Accounts Payable) service process & procedures.
- Knowledge of MS Office Suite.

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