E-commerce Executive
5 days ago
Milton is looking for a E Commerce Executive for Thane location.
Key Responsibilities:
B2C Lost Filling Claims: Handle the investigation, follow-up, and resolution of B2C lost filling claims, ensuring efficient communication with customers and timely resolution of issues.
Rank Tracking on Marketplaces: Monitor and track product rankings on various ecommerce marketplaces (e.g., Amazon, eBay). Analyze trends and competitor performance to identify opportunities for optimization and improvement.
Virtual Combo Creation: Develop virtual product bundles (combos) with specific sales targets in mind to maximize sales potential and improve product visibility across various channels. Collaborate with marketing and sales teams to promote and enhance these combos.
Increase ASP (Average Selling Price): Leverage virtual combos to strategically increase the Average Selling Price (ASP) within specific categories, identifying the most profitable combinations to drive revenue growth.
Return % Breakdown & Analysis: Analyze return data and provide a detailed breakdown of the reasons behind product returns. Use insights to identify trends, improve product quality, and reduce return rates.
Return Rate Reduction: Develop and implement strategies with the goal of reducing the return percentage for key product categories, collaborating with other teams to address potential causes of returns, such as product descriptions, shipping issues, or customer expectations.
Data Reporting & Insights: Provide regular reports on claim statuses, rank tracking progress, combo performance, return metrics, and ASP improvements. Present actionable insights and recommendations to senior management to support decision-making.
Collaboration: Work closely with cross-functional teams including logistics, customer service, marketing, and sales to align strategies, drive growth, and resolve issues quickly and effectively.
Skills & Qualifications:
Proven experience in ecommerce, claims management, or a similar role with a focus on B2C environments.
Strong analytical skills with the ability to interpret data, generate reports, and derive actionable insights.
Experience with marketplace platforms (e.g., Amazon, eBay) and understanding of rank tracking tools.
Strong communication skills, with the ability to interact effectively with both customers and internal teams.
Experience with ecommerce sales strategies and product bundling to drive sales and increase ASP.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Familiarity with ecommerce analytics tools, product tracking software, and CRM platforms (e.g., Shopify, Zendesk, etc.) is a plus.
Problem-solving mindset, particularly in addressing return-related challenges.
Preferred Qualifications:
Experience with virtual combo creation and increasing ASP through strategic product bundling.
Familiarity with return reduction tactics and experience in optimizing product returns.
Knowledge of ecommerce marketplace algorithms and optimization strategies.
What We Offer:
Competitive salary and benefits package.
Opportunities for career development and growth in the ecommerce industry.
A collaborative and dynamic work environment that fosters innovation.
Pay: ₹300,000.00 - ₹550,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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