Customer Service Officer

3 days ago


Indore Madhya Pradesh, India 10x Growth Accelerator Full time

Job Title: Customer Support Executive

Company: Altruist JD

Location: Indore, Madhya Pradesh

Openings: Multiple ( IPRU, IBL)

**Job Description**:
Key Roles & Responsibilities:

- Handle customer queries via phone in a professional manner
- Provide accurate information and resolve customer issues effectively
- Ensure high levels of customer satisfaction
- Maintain proper records of customer interactions
- Escalate unresolved queries to the appropriate department
- Follow up with customers when needed
- Adhere to process guidelines and compliance standards

Meet daily and monthly performance targets (call quality, response time, resolution, etc.)

Eligibility:
Qualification: Undergraduate / Graduate (15 years of education)

Experience: 0 to 2 years

Languages Required: Good communication in Hindi & English

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Indore, Madhya Pradesh (required)

Work Location: In person



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