Customer Service Officer
3 days ago
Job Title: Customer Support Executive
Company: Altruist JD
Location: Indore, Madhya Pradesh
Openings: Multiple ( IPRU, IBL)
**Job Description**:
Key Roles & Responsibilities:
- Handle customer queries via phone in a professional manner
- Provide accurate information and resolve customer issues effectively
- Ensure high levels of customer satisfaction
- Maintain proper records of customer interactions
- Escalate unresolved queries to the appropriate department
- Follow up with customers when needed
- Adhere to process guidelines and compliance standards
Meet daily and monthly performance targets (call quality, response time, resolution, etc.)
Eligibility:
Qualification: Undergraduate / Graduate (15 years of education)
Experience: 0 to 2 years
Languages Required: Good communication in Hindi & English
Pay: ₹10,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (preferred)
- Hindi (preferred)
**Location**:
- Indore, Madhya Pradesh (required)
Work Location: In person
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