Front Office
5 days ago
Hiring for Co-working entity.
Desired Industry - Hospitality/ Aviation/Co-working/ Real Estate
Location - Gurugram
**Role Overview**
- Serve as the **face of the space**, welcoming members and visitors warmly, guiding onboarding, and handling tours for prospective clients.
- Foster an **engaged, inclusive community** by cultivating connections, breaking the ice, and organizing social interactions.
**Key Responsibilities**
**1. Community Building & Engagement**
- Actively connect new and existing members to spark collaboration.
- Plan and host events: workshops, lectures, happy hours, hackathons and more
- Run internal communication, foster member interaction
**2. Operations & Facility Oversight**
- Oversee daily logistics: check‑ins, mail handling, space cleanliness, office supplies, coffee, printer, Wi‑Fi, maintenance
- Use co-working management software to streamline operation
**3. Member Advocacy & Conflict Management**
- Listen to member feedback, proactively gather insights, and act to improve their experience
- Address concerns or disputes diplomatically to maintain a positive environment
**4. Sales, Marketing & Growth**
- Lead membership tours and follow-ups, support onboarding and renewals
- Promote the space
- Create partnerships with local businesses or service providers to add value for members.
**5. Administrative Duties & Reporting**
- Maintain member records: contracts, billing, renewals, payments
- Generate reports on occupancy, member satisfaction, event participation, operational KPIs
**Essential Skills & Qualifications**
- Bachelor’s degree or equivalent (Business, Hospitality, Communications preferred)
- 3-5 years in similar roles ( Front Desk, Admin)
- Excellent verbal and written communication, interpersonal, and multitasking abilities Customer-service orientation with strong problem-solving skills.
- Event planning experience; comfortable facilitating both professional and social gatherings.
- Tech-savvy
- Marketing insight: social media, content creation, and promotional strategy.
- Pleasing personality, polite & approachable, and passionate about fostering connections
- Proactive, organized, detail-oriented, and adaptable in fast-paced settings.
- Resilient under pressure, with leadership and facilitation aptitude.
**Job Type**: Permanent
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
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