Customer Relationship Executive

2 weeks ago

Kolkata West Bengal, India JLL Full time

**JLL empowers you to shape a brighter way**.

**Objective**
- The Help Desk Executive is responsible for maintaining the Club, banquet and complaint Management
- Work closely with the Facility Executive
- Assist Estate Manager in the documentations

**Accountabilities**
- Maintaining and Monitoring all the activities related to Club House and provide support for office Administration
- Maintaining all the activities of banquet hall
- Ensure upkeep of the Club premises and banquets
- Daily operations of the “Help Desk” function including delivery, problem escalation/resolution
- Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures
- Perform related duties as assigned by the EM
- Responsible for Office up keep, Staff punctuality
- Responsible for office management, agreements, Govt. approvals, assist EM in legal matters
- Receive & log calls/complaints/requests from clients/customers/tenants etc.
- Forwarding on reactive calls to EM / Engineers / maintenance staff
- Issue job cards
- Handle Complaint Management System efficiently and effectively
- Answering queries from the clients / customers
- Provide necessary inputs for Daily Management Report
- Ensure that DMR is shared with all the stake holders daily.
- Generating Performance reports to present to the Management on Monthly basis
- Monitoring the ongoing works schedule
- Filing of paperwork
- Taking/Producing Minutes of Weekly and Monthly Meetings
- Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required

**Location**:
On-site -Kolkata, WB

**Scheduled Weekly Hours**:
48

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For additional details please see our career site pages for each country.

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