Customer Relationship Executive

18 hours ago

Girish Park Kolkata West Bengal, India Sparsh Innovators Pvt. Ltd. Full time

**Company Profile**

We are a technology and innovation company delivering technology solutions to thousands of users across industries for almost two decades in India as well as overseas. Our team of experts delivers unmatched experience in sales, support & services. With a strong research & development division and industry leading technology partnerships, Sparsh strives to deliver innovation & excellence in making life simple & happy for our customers. Along with that we also have our own software development team developing software for the new millennium on the latest technologies.

**Job brief**

We are looking for a Customer Relationship Executive to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

**Responsibilities**

Understand customer needs and develop plans to address them

Identify key staff in client companies to cultivate profitable relationships

Resolve customer complaints quickly and effectively

Forward upselling and cross-selling opportunities to the sales team

Promote high-quality sales, supply and customer service processes

Aim to preserve customers and renew contracts

Approach potential customers to establish relationships

Gain solid knowledge of competitors

Build relationships with key employees among customers

Create plans to address clients’ business needs

Advise clients on creating profitable processes

Schedule regular meetings for Sales Team with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Study competition to find new ways to retain customers

Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

**Requirements and skills**

Proven experience as a Client Relationship Manager

Knowledge of customer relationship management (CRM) practices

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

BCom/BBA or Masters in Business Administration or similar field

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Customer relationship management: 1 year (required)

**Language**:

- English (preferred)

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India Dewar’s Garage Full time

    **Job Overview**: As a Customer Relationship Executive, you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the sales and post-sales process. Your primary goal will be to help CRM to build long-term relationships with customers, and to promote customer loyalty and retention. **Key...

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India Uprising Consulting PVT LTD Full time

    **Job Description: Customer Relationship Executive (CRE) - Automobile Four Wheeler** **Job Summary**: The Customer Relationship Executive is responsible for managing customer relationships, ensuring customer satisfaction, and driving sales for the company's automobile four-wheeler segment. The CRE will act as the primary point of contact for customers,...

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India Shiksit Full time

    **Job title**: Client Relationship Executive **Location**: Kolkata **Salary**: ₹10,000 - ₹12,000 - Fresher and experienced both can apply.. !!_ **About the Job**: We are looking for someone with a friendly personality who enjoys talking to people and wants to build a career in client relationships. **What You Will Do**: - Call potential customers...

  • Cre (Customer Relationship Executive)

    2 weeks ago

    Kolkata, West Bengal, India ElectriVa Full time

    **Job description**: **CRE (Customer Relationship Executive)** **Company: ElectriVa** **Location: Kolkata, India** **About Us**: **Job description** As a Customer Relationship Executive focused on customer support for EV charging services, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding...

  • Assistant Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India Adekon Management Full time

    Location: Nadia, West Bengal Company: Adekon Management Private Limited **Salary**: ₹18,000 - ₹22,000 per month Qualification: HS Pass / Graduation (Higher Secondary or Graduate) **Job Summary** Adekon Management Pvt. Ltd. is hiring Assistant Customer Relationship Executives for its Branch Banking operations in Nadia, West Bengal. The role involves...

  • Client Relationship Executive

    5 days ago

    Kolkata, India Executive Hunters Full time

    **Job description** **JOB DESCRIPTION**: **Role - **Client Relationship Executive **Location** - Kolkata West Bengal Budget - 15K - 20K Monthly **Expereince**: - 0 - 6 Month **Job Role & Responsibilities** - Maintaining Healthy Relations with The Client - Develop and Manage Relationships with Clients - Create Plans to Address Clients' Business Needs -...

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India PEOPLE POWER Full time

    Greet and welcome walk-in customers with warmth and professionalism. - Understand customer requirements and assist them in selecting the right jewellery products. - Explain product details including design, pricing, weight, metal purity, and offers. - Build strong relationships with customers to ensure repeat business and customer loyalty. - Maintain the...

  • Customer Relationship Executive

    1 week ago

    Bidhannagar, Kolkata, West Bengal, India FINAL ROUND Full time

    We are looking for customer relationship executive Should have good knowledge in computer basic communication skill should be very fluent in all 3 languages (english,hindi,bengali) **Salary**: ₹12,000.00 - ₹25,000.00 per month **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English...

  • Customer Relationship Executive

    1 week ago

    Rajarhat, Kolkata, West Bengal, India Placement Leadership Team Full time

    Opening for a CRM in a Leading Company Salary - upto 25k location - Rajarhat Exp - 2 years and above Job description will be as follows: - Maintaining relationships with customers through CRM systems - Setting up monthly collection targets and ensuring to meet the planned collection - Ensure proper documentation as per standard practice - Ensure total...

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India PstGems Pvt. Ltd. Full time

    Designation - **Customer Relationship Manager** Experience - **1-2 years** **Roles & Responsibilities**: - Manage inbound and outbound customer calls in a timely manner - Identify customer needs, clarify information, research issues, and provide solutions or alternatives. - Seize opportunities to upsell products or services when they arise - Meet...