Systems Administrator

**Requisition ID**:95320

**Job Category**:Information Technology

**Location**:Gurugram, Haryana, India

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

**Position: ProjectWise Administrator**

**Location: Cyber City, Gurugram**

**Work Mode: In Office**

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated **Systems Administrator - ProjectWise** to join the Digital group in Cyber City, Gurugram.

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

The Systems Support Specialist is responsible for providing tier 1 support to end users of Hatch’s global ProjectWise Systems. The role requires general knowledge of networked systems administration principles.
- Triage incoming incidents
- Provide level 1 support to incidents
- Resolve routine incidents
- Communicate with post level 1 support to resolve non-routine incidents
- Maintain supporting incident records, and knowledge base articles
- Track incidents until resolved
- Interact with vendors as required
- Support global audience

**You bring to the role**:

- Outstanding written and oral communication skills with both technical, and non-technical staff
- Ability to work, and interact effectively with a distributed team
- Strong Troubleshooting skills
- Strong organization, and multi-tasking abilities required
- Experience in support role
- Previous experience with Bentley ProjectWise, or other System Administration experiences an asset
- Install, configure, troubleshoot, maintain and upgrade software
- Use a variety of scripting tools and languages to automate routine tasks
- Basic understanding of Microsoft Office, and Microsoft Windows required

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.