Front Office Associate for Hotel

1 week ago

Kolkata, India Mahabodhi Hotel, Resort & Convention Centre Full time

**Front Office Associates Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Exceed, Cloudbeds etc
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- Upon Selection, will you be able to relocate to Bodh Gaya, Bihar with accommodation provided by the company?

**Education**:

- Diploma (required)

**Experience**:

- Hotel Front desk: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7980970820
- Health insurance

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