Gsa - Food & Beverage Service

3 days ago

Mysuru Karnataka, India GRAND MERCURE Full time

**Company Description**
Company Description

**Join** us at Accor,**where** life pulses**with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**
- Warmly greet and escort guests to their tables, creating a welcoming atmosphere
- Take accurate food and beverage orders, ensuring efficiency and attention to detail
- Serve meals and drinks according to established service standards
- Maintain cleanliness and proper setup of dining areas and side stations
- Proactively upsell menu items and promote special offers to maximize revenue
- Process payments and handle cash and credit transactions with precision
- Collaborate effectively with kitchen staff to ensure timely and accurate food delivery
- Address guest inquiries and concerns promptly and professionally
- Adhere to food safety and hygiene standards (HACCP)
- Assist in opening and closing procedures of the restaurant
- Participate enthusiastically in regular team meetings and training sessions
- Support other food and beverage outlets during peak times as needed
- Contribute to a positive team environment and maintain a professional appearance at all times

**Qualifications**
- Completed Industrial Training in Food & Beverage Service
- Degree or diploma in Hospitality or Tourism Management preferred
- Previous experience in a similar role within the hospitality industry
- Strong communication and interpersonal skills
- Demonstrated ability to work efficiently in a fast-paced environment
- Excellent customer service orientation with a friendly and enthusiastic demeanor
- In-depth knowledge of food safety and hygiene standards
- Proficiency in English; knowledge of local languages is a plus
- Flexibility to work varying shifts, including weekends and holidays
- Team player with a positive attitude and professional appearance
- Basic computer skills for operating point-of-sale systems
- Detail-oriented with strong organizational skills
- Goal-oriented mindset with a focus on achieving service excellence

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