Customer Support Exec

22 hours ago

Vashi Navi Mumbai Maharashtra, India IRIS Business Services Full time

1. **Strong communication skills** in English, both spoken and written.

2. A **problem-solving mindset** with the ability to quickly understand our products and services.

3. **Excellent time management** to meet Service Level Agreements (SLAs).

4. Strong **interpersonal skills**, including professionalism, patience, and the ability to perform well under pressure.

5. **Flexibility** in tasks and a cooperative attitude as a team player.

7. **Identify customer needs** and assist them in using specific product features.

8. Maintain strong **customer relationships** by responding to inquiries and properly documenting all actions.

9. Ability to **multitask and coordinate with different teams**, including the technical team, to address customer requirements and issues.

10. Ensure all **internal trackers and documents** are updated and maintained properly.

**Main Requirements**:
1. **0-1 years of experience** in customer support (familiarity with XBRL is a plus).

2. Availability to work in **flexible shifts**, including **night shifts**.

3. **Proficiency in Excel **and a solid **understanding of accounting principles.**

4. Working from **Mumbai** Office

**About IRIS**:
IRIS Business Services Limited (IRIS), is India’s only listed SaaS company that provides technology solutions/services in the regulatory technology space across 52 countries globally. We are pioneers in this space and provide XBRL/iXBRL solutions for compliance, data, and analytics. IRIS is a global company headquartered in Navi Mumbai, India with subsidiaries in the USA, Singapore, and Italy along with an affiliate firm in the UAE.

We are a company where technological expertise and domain knowledge come together to create cutting-edge compliance solutions covering data and content management and information dissemination for issuers/enterprises, regulators, governments, institutional clients, etc. Our deep hands-on expertise in the XBRL space has been built over 17+ years.

We are members of XBRL International, XBRL US, XBRL Europe, and XBRL South Africa. In each of these jurisdictions, we contribute significantly to the development and adoption of the standard. IRIS is an ISO 27001:2013 certified organization.

IRIS has a flat organizational structure that facilitates growth, opportunities, direction-setting, decision-making, and ownership at various levels.

**Awards won by IRIS**

Won recognition as India’s best Fintech at the Financial Express Best Banks Awards. - an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.

IRIS has been selected as the ‘Best Tax Technology Service Provider 2022’ in category National Taxation Awards - at the prestigious TIOL Awards.

IRIS CARBON has won ‘The Most Agile/Responsive SaaS Solution of the Year’ award at the 2022 SaaS Awards by Awarding and Consultancy International.

**Job Category**:Customer Success Support**Job Type**:Full Time**Job Location**:Vashi (Navi Mumbai)

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