IT Help Desk Support

6 days ago


Panchkula, India CTS Mobility Full time

Headquarters in California, USA, CTS is a leader in comprehensive technological solutions, which provides full lifecycle mobility solutions, including deployment and refresh, resale, MDM, strategic planning, and payment options.
- Shift Timings(US) - 8:00 pm - 5:30 am (Only Night Shifts)**_

** Five Days Working - Monday to Friday**
- **What specifically are we looking for?**_
- An excellent Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers._
- To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stake holders for product support.
- Have basic knowledge on switching and routing
- Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by clients
- Responding promptly to customer inquiries and maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products

Experience and Skills Required:

- Experience
- 1 to 3 years
- Proven work experience as a Technical Support, Desktop Support Engineer, IT Help Desk Technician or similar role
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal

**Salary**: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Night shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 7986144383
- Health insurance


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