Customer Support Executive

Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide...

Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

**Role**: Customer Support Associate **Experience**: Fresher **Shift**: Night Shift (9.00 pm to 5.00 pm **Location**: 2B, 2nd Floor, 24/77 Ample Arudhra Towers, Rajaram Salai KK Nagar, Trichy, Tamil Nadu 620021. **Salary**: - **Training**: You will receive 15 days of training, which may be extended based on your performance. - **Probation**: After the...

**Responsibilities**: - Address and resolve customer complaints with professionalism and efficiency. - Provide detailed information about our products and services, aiding customers in making informed decisions. - Collaborate with cross-functional teams to address customer needs and enhance their overall experience. - Maintain accurate records of customer...

iPlanetcare, We are looking for Customer Relationship Executive who is good at customer service and having good communication in English. **Position**: Customer Relationship Executive (**FEMALE **only) **Experience**: 1 - 5 years **ROLES & RESPONSIBILITIES**: 1. Front-end executive to handles the daily walk-in customer supporting them with resolution for...

**Job description: Junior Executive - Customer Care** **Roles and Responsibilities** 1. Manage Inbound /Outbound calls 2. Managing a team of representatives offering customer support 3. Resolving customer complaints brought to your attention 4. Over-seeing the customer service process 5. Monitoring the work of individual representatives and of the team 6....

**Job description: Customer Care Executive** **Roles and Responsibilities** 1. Manage Inbound /Outbound calls 2. Managing a team of representatives offering customer support 3. Resolving customer complaints brought to your attention 4. Over-seeing the customer service process 5. Monitoring the work of individual representatives and of the team 6. Possessing...

**Job description: Junior Executive - Customer Care** **Roles and Responsibilities** 1. Manage Inbound /Outbound calls 2. Managing a team of representatives offering customer support 3. Resolving customer complaints brought to your attention 4. Over-seeing the customer service process 5. Monitoring the work of individual representatives and of the...

**Customer Care Executive-Retail** **Job description** **Roles and Responsibilities** - Responsible for answering and addressing customer queries - To Analyze customer requirements - Ownership of Customer issues and resolving them on a priority - Multi-Tasking skills - Good Decision-Making skills - Good Proficiency in English and other regional...

**Roles and Responsibilities** Manage Inbound /Outbound calls Managing a team of representatives offering customer support Resolving customer complaints brought to your attention Over-seeing the customer service process Monitoring the work of individual representatives and of the team Possessing excellent product knowledge to enhance customer...