Captain(Fine Dine)

6 days ago

Chanakyapuri Delhi Delhi, India Grow4sure consulting pvt ltd Full time

**Job Description - Fine din Captain**

**Position**: F&B Captain
**Department**: Food & Beverage Service
**Location**: Delhi
**Experience: Experience in Fine Dine resturant is must.**
**Fluent English.**

**Send CV on - 8287700445**

**Job Purpose**

The F&B Captain is responsible for supervising service staff, ensuring smooth restaurant operations, maintaining service standards, and delivering an exceptional guest dining experience. The role involves leading a team, coordinating between kitchen and service, handling guest complaints, and ensuring efficient service flow.

**Key Responsibilities**
- **Guest Service**:

- Greet and escort guests to their tables.
- Ensure high standards of customer satisfaction.
- Handle guest complaints and special requests courteously and efficiently.
- Suggest menu items, wine pairings, and upsell to enhance guest experience.
- **Team Supervision**:

- Supervise stewards, waiters, and other service staff.
- Allocate duties and ensure timely service.
- Train and motivate team members on service standards, grooming, and etiquette.
- Conduct pre-shift briefings to share daily specials, promotions, and service goals.
- **Operational Excellence**:

- Coordinate between kitchen and service for smooth operations.
- Ensure proper mise en place and table setup as per standards.
- Maintain cleanliness and hygiene in the service area.
- Ensure compliance with SOPs and safety regulations.
- **Sales & Revenue**:

- Assist in achieving restaurant revenue targets through upselling and suggestive selling.
- Monitor table turnover and ensure efficient use of seating capacity.
- Support management in planning promotions and events.
- **Administrative Duties**:

- Prepare shift schedules for service staff.
- Maintain records of breakages, wastage, and customer feedback.
- Assist in stock control of cutlery, crockery, and glassware.

**Key Skills & Competencies**
- Excellent communication and interpersonal skills.
- Strong leadership and team management.
- Knowledge of F&B service standards, menu, and beverages.
- Guest-oriented with problem-solving abilities.
- Ability to work under pressure and handle peak hours efficiently.

**Qualifications & Experience**
- Diploma/Degree in Hotel Management or relevant field preferred.
- Minimum **2-4 years of experience** in F&B Service, with at least 1 year in a supervisory role.
- Experience in hotels, fine dining, or reputed restaurants is desirable.
- Fluency in English and local language.

**Send CV on - 8287700445**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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