Restaurant Captain

20 hours ago

Moti Nagar Delhi Delhi, India TAKSH GROUP Full time

restaurant captain is a supervisory role within the food and beverage (F&B) service team, responsible for overseeing the dining experience and ensuring smooth operations. They act as a liaison between the kitchen and the dining area, managing staff, addressing customer needs, and maintaining service standards. Essentially, they are responsible for ensuring guests have a positive and memorable dining experience. Key Responsibilities of a Restaurant Captain:

- **Supervising Staff**: Managing and coordinating the activities of dining room personnel, including servers, bussers, and other support staff.
- **Ensuring Customer Satisfaction**: Addressing guest needs and concerns, resolving complaints, and maintaining a high level of service quality.
- **Operational Management**: Overseeing the smooth functioning of the dining area, including seating arrangements, reservation management, and inventory control.
- **Training and Mentoring**: Training new staff members, providing guidance, and fostering a positive work environment.
- **Liaison between Kitchen and Dining Area**: Collaborating with the kitchen staff to ensure timely and accurate food and beverage service.
- **Maintaining Standards**: Implementing and monitoring health, safety, and service standards.
- **Inventory Management**: Monitoring inventory levels, assisting with ordering supplies, and maintaining a well-stocked dining area.
- **Service Assistance**: Assisting with food and beverage service as needed.
- **Opening and Closing Duties**: May be involved in opening or closing the restaurant and its dining areas.
- **Record Keeping**: Maintaining records of guest orders, sales, and inventory.
- **Promoting Upselling**: Encouraging staff to suggest additional menu items and beverages to guests.

Essential Skills for a Restaurant Captain:

- **Leadership**: Ability to motivate and guide a team of service staff.
- **Communication**: Excellent verbal and written communication skills for interacting with guests and staff.
- **Customer Service**: Strong focus on providing excellent service and resolving guest issues.
- **Problem-Solving**: Ability to quickly and effectively address any issues that arise in the dining area.
- **Organizational Skills**: Ability to manage multiple tasks and prioritize responsibilities.
- **Product Knowledge**: Familiarity with the restaurant's menu, ingredients, and preparation methods.
- **Food and Beverage Knowledge**: Understanding of different types of food and beverages, and how they are prepared and served.
- **Point of Sale (POS) Systems**: Knowledge of how to use the restaurant's POS system for order taking and billing.
- **Teamwork**: Ability to work effectively with other team members in the restaurant.
- **Adaptability**: Ability to remain calm and professional in a fast-paced environment.
- **Hygiene and Sanitation**: Understanding of proper food handling and hygiene practices.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Work Location: In person

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