Customer Relationship Executive

5 days ago


Kayankulam, India Royal Enfield Full time

**Job Summary**
**Responsibilities and Duties**
*
*
- **Customer Feedback**:

- Collects customer feedback
- Plans corrective action with CRM / Sales Manager

**- **Customer Complaint Management**:

- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**:

- Call lost customers - open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Sales Manager, Delivery Manager and Store Head
- **Others**:

- Cancellation analysis
- once in a month on the complete cancellation data for the month

**Required Experience and Qualifications**
- **Educational Qualifications**: Plus Two / **Graduate / Management preferred
- **Industry**: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- **Minimum experience**: 0 to **2 years preferably in in Auto/customer relationship roles
- **Profile**: Strong focus on customer experience management, adherence to processes and norms
- **Freshers also can Apply.**

Sales Manager / HR Manager
Royal Enfield (Roverz Motors)
Edasseril Junction,
Kareelakulangara,
Kayamkulam - 690502

Time: 9.00 am to 6.00 pm (Monday - Saturday)
*_
**Benefits**
Salary With Performance based Incentives will be given.

Pay: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person



  • Kayankulam, India SS HYUNDAI Full time

    We are hiring for **Customer Relationship Executive for SS HYUNDAI KAYAMKULAM!!!** Should know basic of **Excel** Location **:Kayamkulam** **Roles and Responsibility**: - Building and maintaining strong customer relationships through excellent communication and service. - Identifying customer needs and providing tailored solutions. - Resolving customer...


  • Kayankulam, KL, IN SS TVS Full time

    We are hiring for Customer Relationship Executive for SS HYUNDAI KAYAMKULAM Interested candidates can send your resume to 9539682052 or 9539682345 Experienced candidates in automobile can only apply Should know basic of Excel Location Kayamkulam Roles and Responsibility Building and maintaining strong customer relationships through excellent communication...


  • Kayankulam, KL, IN SS HYUNDAI, ADOOR Full time

    We are hiring Customer Relation Executive for SS Hyundai KAYAMKULAM Number of openings 2 Female Candidates can only apply Experience 0-3 yr Exp Must have basic Excel knowledge Share your Resume or Contact 9539682052 or 9539682345 Key Responsibilities Greet clients visitors and guests warmly Handle inquiries by answering questions and providing necessary...


  • Kayankulam, KL, IN Royal Enfield (Roverz Motors) Full time

    Job Title Customer Relationship Manager CRM Location Kayamkulam Job Type Full-time Experience 2-5 Years About the Role The Customer Relationship Manager CRM is the primary owner for delivering the complete Royal Enfield customer experience This role focuses on managing customer feedback resolving complaints improving CSI scores and coordinating with Sales...


  • Kayankulam, India Channelplay Ltd Full time

    **About Nykaa** Nykaa is India’s leading beauty and cosmetics brand, known for its wide range of high-quality products and customer-first approach. We are looking for dynamic and motivated Field Sales Executives to join our growing team and strengthen our presence in the market. **Role: Field Sales Executive** As a Field Sales Executive, you will drive...


  • Kayankulam, India ETTUTHARAYIL FINANCE Full time

    **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus Ability to commute/relocate: - Kayankulam, Kerala: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year...

  • Sales Executive

    2 weeks ago


    Kayankulam, India PALACE HONDA PVT LTD Full time

    As a Car Salesperson, your primary responsibilities will include providing detailed information to customers about our diverse range of vehicles and their features. You will engage with customers in a face-to-face setting, ensuring their needs are understood and addressing any questions or concerns they may have. By building strong customer relationships...


  • Kayankulam, KL, IN Rich Field Financial Service Ltd Full time

    Looking for a CSE Gold Loan Officer Location - Oachira Experience in Gold Loan preferred Leadership and Organizational skills Business growth and sales Achieve monthly target improve overall business of the company Customer relationship and customer service Job Types Full-time Permanent Pay 20 000 00 - 35 000 00 per month Benefits Health insurance Provident...

  • Sales Executives

    2 weeks ago


    Kayankulam, India Maijo Moto Full time

    Builds business by identifying and selling prospects; - maintaining relationships with clients. - Identifies business opportunities by identifying prospects and evaluating their position in the industry - researching and analyzing sales options. - Sells products by establishing contact and developing relationships with prospects; recommending solutions. -...

  • Sales Advisor

    2 weeks ago


    Kayankulam, India HHYS Inframart Full time

    Job Title: Male Sales Executive Job Location: Kayamkulam, Alappuzha **Job Description**: **Responsibilities**: - Develop and implement sales strategies to achieve sales targets - Develop and maintain relationships with customers - Participate in promotional activities to increase sales - Monitor sales performance and provide feedback - Identify new...