Customer Relationship Executive

2 weeks ago

Kayankulam, India Royal Enfield Full time

**Job Summary**
**Responsibilities and Duties**
*
*
- **Customer Feedback**:

- Collects customer feedback
- Plans corrective action with CRM / Sales Manager

**- **Customer Complaint Management**:

- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**:

- Call lost customers - open enquiries for last 3 months
- Understand reason for closure
- Frame action plan with Sales Manager, Delivery Manager and Store Head
- **Others**:

- Cancellation analysis
- once in a month on the complete cancellation data for the month

**Required Experience and Qualifications**
- **Educational Qualifications**: Plus Two / **Graduate / Management preferred
- **Industry**: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- **Minimum experience**: 0 to **2 years preferably in in Auto/customer relationship roles
- **Profile**: Strong focus on customer experience management, adherence to processes and norms
- **Freshers also can Apply.**

Sales Manager / HR Manager
Royal Enfield (Roverz Motors)
Edasseril Junction,
Kareelakulangara,
Kayamkulam - 690502

Time: 9.00 am to 6.00 pm (Monday - Saturday)
*_
**Benefits**
Salary With Performance based Incentives will be given.

Pay: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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