Customer Support Executive

2 days ago

Ahmadabad Gujarat, India Eclat Engineering Pvt. Ltd. Full time

JOB PURPOSE:
Experienced Support Engineers will get a chance to work on product implementation projects as well.
We are looking for creative, energetic and highly motivated Customer support engineers who are committed to
resolve issues faced by our customers and contribute to customer experience improvement programs.
The purpose of the role is to provide resolution of customer impacting issues as well as driving implementation
projects.

MINIMUM REQUIREMENTS:
1. Bachelor of Engineering
2. 1-2 year experience in customer support

Technical Skills: (must have)

Excellent customer handling skills.
- Global customer support experience would be preferred.
- Experience in product support will be an added advantage.
- Good at Microsoft office.
- Able to maintain procedural documents and reports with
technical details, for building knowledge base.
- Basic knowledge of HTML.
- Basic understanding of the ticketing tool prefered.
- Basic understanding of computer networks.
- Excellent communication skills

Additional Skills: (nice to have)
- Understanding of change management.
- Proficiency in Spanish or Chinese language.

PRINCIPAL ACCOUNTABILITIES
Key accountability of CSE will be to meet SLA, respond to customer queries and closing ticket with proper
- Expectations from a CSE:
○ Meet SLA on each ticket raised.
○ Prompt response on each query.
○ Regular follow-up on each ticket.
○ Encourage users to use RemoteXs by advertising its benefits.
○ Any technical issues should be reported to the technical team for immediate fix.
○ Quality of documentation should be maintained on each ticket handled.
- Post-delivery participation - Training and User Feedback
○ Encourage users to fill surveys and feedback at the end of resolution.
○ Work closely with sales and development team and participate in user training session

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

  • Sales Support Executive

    19 hours ago

    Ahmadabad, Gujarat, India AADIT EHS SOLUTIONS PRIVATE LIMITED Full time

    Handle the customer inquiry on call /Mail Attend walk in customer Prepare MIS report and presentation for sales Give quick response / support to field sales executive as an when required Prepare weekly/Monthly reports Generate quote/ take follow up till closure of order Retention of customers **Salary**: ₹15,000.00 - ₹20,000.00 per...

  • Customer Representative Executive

    4 days ago

    Ahmadabad, Gujarat, India Renault karnavati west service Full time

    Customer Support Executive 1. Making calls as per the internal software. - Leads generated by the software. 2. Get customer bookings for Service of vehicles. 3. Calls to customer for follow-ups and schedule of service. 4. Check the job card status. 5. Generate and report all customer grievances to the manager for further actions. **Job Types**:...

  • Customer Care Executive

    5 days ago

    Ahmadabad, Gujarat, India dermatouch Full time

    Responsibilities - Manage large amounts of incoming messages & chats - Generate sales leads by analyzing activity on Facebook & Instagram accounts - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete...

  • Customer Support Executive

    4 days ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge is hiring for qualified Customer Support Executive representatives who will offer excellent customer support to end business clients.. Customer Support Executive Responsibilities: - Managing a team of representatives offering customer support. Overseeing the customer service process. Handle customer complaints, provide appropriate solutions and...

  • Customer Support Executive

    4 days ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge is hiring for qualified Customer Support Executive representatives who will offer excellent customer support to end business clients.. Customer Support Executive Responsibilities: - Managing a team of representatives offering customer support. Overseeing the customer service process. Handle customer complaints, provide appropriate solutions and...

  • Customer Support Executive

    2 days ago

    Rajkot, Gujarat, India Job Joy Consultanat Full time

    We're Hiring! Join Our Team as a Customer Support Executive! Position: Customer Support Executive Location: [Rajkot] Are you passionate about helping people and providing exceptional customer service? We're looking for a friendly, professional, and problem-solving individual to join our team! Experience Required: 0 to 3 Years **Job Description**: This...

  • Support Executive

    5 days ago

    Ahmadabad District, Gujarat, India Xtranet Technologies Private Limited Full time

    Position - Support Executive JD- Support Executives dedicated for DSC Verification activity in Ahmedabad. Freshers with decent communication skills preferred, provided they are ready for 2 year lock-in period. Pay: Up to ₹2.64 per year Shift: - Day shift Work Days: - Weekend availability Application Question(s): - What is your expected Salary...

  • Customer Support Executive

    2 days ago

    Rajkot, Gujarat, India :One Plus Consultant Full time

    **Position: Customer Support Executive**: **Technical Skills**: Proficiency in preparing excel reports and MIS handling etc. **Eligibility Criteria**: B.Com, M.Com, MBA with Finance or Intermediate CA or Associate’s degree in accounting or finance. **Job Location**:Kalavad Road Rajkot. **Experience**: 1 to 3 Years of experience in customer...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India eZee Technosys Full time

    Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...

  • Customer Support Executive

    2 days ago

    Vadodara, Gujarat, India Intricare Techchnolgies Full time

    **Customer Support Executive**: - Vadodara, Gujarat, India_ We’re Hiring: Customer Support Executive (Remote | 1 to 5 Years Experience) Salary Range: ₹20,000 - ₹40,000/month Location: Remote Company: Intricare Technologies Excellent English communication skills (both verbal & written) A tech-savvy approach and the ability to quickly learn new...