Customer Care Executive

5 days ago

Ahmadabad Gujarat, India dermatouch Full time

Responsibilities
- Manage large amounts of incoming messages & chats
- Generate sales leads by analyzing activity on Facebook & Instagram accounts
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative.

**Salary**: ₹9,319.68 - ₹24,977.39 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (preferred)
- Technical support (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9081285655

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