Operations Executive

**What is needed of you?**
As the Operations Executive at BetterWay, you will be at the heart of our mission to deliver seamless, holistic care through our Ayurvedic day-care centers. You will ensure that every patient interaction—right from appointment booking to therapy completion—is smooth, timely, and rooted in operational excellence.

You’ll take ownership of key areas including OPD call management, procedure scheduling, and technician roster planning, while maintaining supply readiness and minimizing patient wait times.

Your role will also involve proactively managing escalations, supporting clinic accreditation, and conducting internal audits to uphold the highest standards of care.

By leveraging a technology-first approach and working closely with clinicians and paramedics, you will help us deliver a truly world-class patient experience grounded in evidence-based Ayurveda.

Your role will span into the following ownership areas:
**OPD Escalation and Fulfillment Risk Management**: Handle any escalations related to OPD services, patient complaints, or operational challenges. Proactively identify potential risks to OPD fulfillment and develop strategies to mitigate and solve these issues promptly
**Manage OPD Operations related calls**:Own end-to-end telephonic coordination for OPD appointments, including booking, rescheduling, and confirmation calls, while addressing patient queries and ensuring seamless coordination with the clinic team for smooth patient flow
**Procedure Schedule Management**: Manage therapy schedules, coordinating with technicians and therapists to ensure optimal utilization of resources and smooth patient transitions between therapies, and strict adherence to procedure-time discipline.
**Technician Roster Management**:Create and maintain the roster for technicians, ensuring adequate staffing levels to meet patient needs and minimize wait times. Manage technician deployment across centers as needed for operational efficiency **Supply Management**: Monitor and manage inventory levels of therapy supplies and other medical essentials. Coordinate with stakeholders to ensure timely replenishment and avoid any supply shortages
**Patient Experience**: Ensure high levels of patient satisfaction by managing wait times, addressing patient concerns, and optimizing OPD processes.
**Internal Audits and Reviews**: Schedule, conduct, and document internal audits and management review meetings
**Clinic Accreditation Support**: Plan, delegate, and coordinate activities to meet accreditation standards and conduct regular assessments.

**What we desire?**

Bachelor’s degree in hospitality and hotel management, or a related field
- 0-1.5 years of experience in operations, facilities management, or a similar role
- Strong organizational, problem-solving, and multitasking skills
- Excellent communication and interpersonal skills for vendor and stakeholder management
- Knowledge of health and safety regulations and experience with compliance management is a plus

**Who will love it here?**
- Young graduates who desire true startup experience. Who love the hustle, count outcomes not the hours and effort.
- Passion to build a brand, business and institution from scratch.
- Those who enjoy real on the ground connect, natural to chai pe churcha and engage with free unassuming spirit.
- People who care for integrity, honesty, adaptability, and quality of care, with high accountability.
- Like to challenge and be challenged, sport enough to take setbacks positively, however tenacious to not give up easily.

Pay: From ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon H O, Haryana: Reliably commute or planning to relocate before starting work (required)

**Location**:

- Gurgaon H O, Haryana (required)

Work Location: In person

Application Deadline: 30/04/2025