Customer Relations Executive

6 hours ago


Ernakulam, India Factor Human Resources Pvt Ltd Full time

**Contact: 9778783902**

**Qualifications**
- 12th/Bachelor's degree in business, marketing, or related field

**Experience**
- 1+ years of experience in customer retention, customer service, or sales
- Experience in the broadband industry is a plus point

**Job Summary**

A Retention Executive will be responsible for contacting customers to retain them and reduce churn rate by ensuring customer satisfaction, addressing customer complaints, and implementing retention strategies. He/She will work closely with marketing and the customer support team to identify and resolve customer issues, upsell and cross-sell customers to drive revenue growth, and analyze customer data to identify trends and insights.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Speak with the employer**
+91 9778783902



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