Customer Support Executive-b2b

2 days ago

Janakpuri Delhi Delhi, India EasetoLearn Full time

**Location**: On-Site
**Company**: EaseToLearn

**Job Type**: Full-Time

**About the Company**:
EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a **Customer Support Executive - B2B** to manage and support our institutional clients and partners.

**Role Overview**:
You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction.

**Key Responsibilities**:

- Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.).
- Resolve queries and issues related to product usage, login/access, reporting, and technical glitches.
- Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns.
- Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required).
- Monitor client activity and usage to proactively address engagement and adoption issues.
- Maintain clear documentation of client interactions using CRM and support tools.
- Share feedback from clients with the product and tech team for improvements.

**Requirements**:

- Bachelor’s degree in any field.
- 3-5 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS.
- Strong communication skills (written and verbal).
- Patience, empathy, and a customer-first mindset.
- Ability to multitask and prioritize client needs.
- Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus.
- Willingness to travel occasionally for client visits, if required.

**What We Offer**:

- Opportunity to work in a high-growth, purpose-driven sector.
- A collaborative and energetic team environment.
- Clear growth and upskilling opportunities.
- Competitive salary and performance incentives.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

Ability to commute/relocate:

- Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- B2B sales: 1 year (preferred)

Work Location: In person

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