Retail Channel Role for a Leading Bank

2 days ago


Mumbai, India Skillventory Full time

**Retail Channel role For a Leading Bank**:

- From 8 to 12 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mumbaior

**Roles and Responsibilities**

**Key Responsibilities***:
Manage production technical support for incident tickets logged by user and other customer support units.
- Liaise with business and other stakeholders for periodic reviews of issues and addressing business challenges via fixes in system.
- Perform jobs like incident analysis / review, impact analysis of critical issues, detailed technical analysis of complex issues
- Periodic review of systems and interfaces and document all these in KDB (knowledge database)
- Performing analysis of tickets and repeated incidents raised and work on reducing repeated tickets and incidents**Key Skills**

Team management experience in production support is must.- Should have techknowledge and hands on experience.
- Functional knowledge of retail channel transaction processing is must- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Banking
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- Team ManagementCustomer SupportKey SkillsImpact AnalysisTransaction ProcessingTechnical SupportProduction ManagementTechnical AnalysisProduction SupportEducation
- UG:_B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization,BCA in Any Specialization

**Company Profile**:
SKILLVENTORY
- A Leading RPO.- Recruiter Name:_Riya Dave
- Contact Company:_SKILLVENTORY
- Telephone:_
+91-XXXXXXXXXX



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