Employee Relations Associate

1 week ago


Bengaluru Karnataka, India Labcorp Full time

**Job Summary**:
The Employee Relations Associate will focus on supporting high volume ER case work submitted by US Leaders as well as other administrative tasks in support of the global ER team.

**Major Tasks**:

- Handles low-complexity ER cases in accordance with established processes including US attendance, job abandonment and rehire eligibility requests.
- Uses case management system as primary communication channel to ensure proper documentation and processes are followed when delivering ER guidance.
- Ensures that case details, status and documentation are accurate and maintained in real time.
- Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative)
- May speak directly with leaders or employees in other countries to resolve issues or seek clarity before offering guidance.
- Learns to advise on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, and performance matters)
- Coordinates information with other ER team members to ensure compliance with federal state and local requirements.
- Coordinates and supports other global tasks for the ER leadership team as necessary.
- Assists managers and employees to find relevant policies, tools, documents, etc.
- Collaborates on continuous improvement opportunities or ER projects if appropriate.

**Education Required**:

- Undergraduate degree, or equivalent combination of education, training and work experience
- 1 to 2 years HR experience at a global company and interest in employee relations

**Experience/skills required**:

- Experience with MS Office suite, particularly Excel, PowerPoint and Word
- Experience with HRIS and case management systems, preferably Workday and Service Now
- Ability to maintain confidentiality with sensitive issues
- Ability to ask probing questions to ensure detailed and accurate information is placed into the case details
- Ability to problem solve independently but escalates to ER Leadership for help if appropriate.
- Flexibility and willingness to deal with competing priorities in a fast paced team environment
- Strong verbal and written English communication skills.

**Shift Timings**:
**Second Shift - 2:00-11:00 pm IST**:
**Labcorp is proud to be an Equal Opportunity Employer**:
**We encourage all to apply



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