Employee Relations Manager, Corporate Employee Relations
1 day ago
Key job responsibilities
• Provide expert consultation to HR and business leaders on performance management, corrective actions, and termination decisions
• Coach managers on effective employee relations practices and conflict resolution mechanisms
• Drive implementation of employee voice listening mechanisms to capture feedback and concerns
• Monitor and analyze ER trends and metrics to identify opportunities for process improvements and policy updates
• Conduct Monthly Business reviews with required stakeholders
• Develop, implement, and update HR policies and procedures, ensuring compliance with labor laws and regulations
• Partner with Legal and HR teams to assess and mitigate employment-related risks
• Support organizational change initiatives while ensuring fair and consistent treatment of employees
• Design and deliver training programs and capability building initiatives on ER-related topics
• Lead complex employee relations investigations, including allegations of policy violations, misconduct, and ethics concerns
• Manage and resolve escalated employee concerns and grievances through appropriate intervention strategies
Basic Qualifications:
- Bachelor's degree or above
- 7+ years of HR experience, or Bachelor's degree
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience communicating technical details verbally and in writing
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in designing and delivering training programs
- Proficiency in MS Office suite and ER tools
Preferred Qualifications:
- Master's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- Knowledge of employment law and HR policies and procedures
- Experience in technology or corporate operations environment
- Track record of launching successful ER programs
- Experience in handling complex employee relations matters
- Strong sense of ownership and sound decision-making abilities
- Experience handling confidential information with high judgment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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