Sme High Risk Refresh

Job Title: SME High Risk Refresh Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. Hybrid Working Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction: The purpose of EDD is to provide Barclays with an understanding of the risks associated with higher risk relationships, and to help mitigate and manage the risks presented. Based on what is learned during EDD, Barclays must consider whether to enter or maintain the relationship with the Customer - Take ownership on training the new joiners on process until accreditation. - Resolve process queries within 24 hours and seek resolution from onshore if needed - Identify Process gaps and provide a strategic fix. Conduct refresher or remedial training based on error analysis for precious and current months - Attend regular calls with onshore SMEs to ensure clear process communication across teams and stakeholders - Collaborate with the team mangers to manage Escalations from RD/Outreach/Client and put controls in place to avoid future occurrence - Quarterly PKT to be conducted - Liaise with P&P team to ensure process changes are updated on timely basis What will you be doing? - Teams Accreditation to be acquired within set timelines - Ensure that cases are proactively reviewed using daily MI - Ensure relevant portals (Siebel/Salesforce/Jetbridge/Jetbridge II) are kept accurately up to date and in a very timely fashion - Ensure all key reports are updated weekly to ensure the true work position is identified - Identify changes to processes and procedures to ensure that we are increasing efficiencies and liaise with SME to ensure changes are made - Proactively communicate upwardly in relation to concerns and suggestions - Set up review calls with Onshore SMEs and discuss on the blockers - Teams RFT score maintained > 85% or greater than the teams average which ever is higher through the year. Stretched target of >90%. - Perform RCAs for all the errors and proactively track and take corrective actions on issues. Identify trends & patterns and put controls in place to prevent future occurrence. - Maintain 100% RFT on referrals to RAU and Outreach to FO/Client on requirements - Facilitate data collection or adhoc reports and deliver with high standards - Provide dedicated and robust specialist KYC expertise throughout the Refresh Process. Using expert KYC knowledge, communication, and problem-solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Clients, including a wide variety of specialist industry sectors and various unique projects - Take responsibility for maintaining a high standard of accuracy during all stages of the Client review, working towards ‘right first time’ objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction. Proactively working towards deadlines to resolve complex and high priority cases and utilising strong communication skills to interact professionally with external and internal stakeholders - Use expert KYC knowledge to analyse KYC information for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique projects What we’re looking for: - End to End KYC Knowledge and Experience in High-Risk review is a must - 7 to 8 years of overall experience of which 4 to 5 years of experience in High-Risk review is a must - Specialist knowledge in EDD, understanding and experience in reviewing company structures, organisations and ownership - for example Trusts, Charitable Organisations, Nominated Entities, Defence, Gaming an