Sme Corp Srr

Job Title: SME Corp SRR
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

- KYC Refresh SME support the operation of the KYC team.
- Will be the first point of contact for the KYC Analysts on queries in Policy & Procedures.
- Produce MIS for senior management.
- Act as a focal point for any and all queries that will be raised by the team during the course of operations.
- Ensure compliance of policies and procedures.
- Work with the team and assist them with their development

What will you be doing?
- Set targets for the team and ensure SLA adherence at all times.
- Conduct regular briefings to help team understand process updates. Conduct quality audits regularly, identify gaps and work with the QC team to ensure that the team’s quality is top notch.
- Provide timely MIS for senior management consumption
- Provide efficient leadership to the team
- Manage attrition rate within target levels
- Ensure high levels of motivation among the team
- Prepare development plans for every team member with a suitable plan of action
- Ensure open communication with stakeholders
- Work with onshore teams to identify gaps and provide solutions
- Aim to enhance the RFT scores of KYC teams by co-ordinating with QC teams.
- Ensure the quality scores of the team is met at all times

What we’re looking for:

- In depth knowledge of Global KYC policies and procedures
- End to End KYC Knowledge and Experience.
- Familiar with Allegations, Money Laundering, Regulatory Infraction etc
- Quick adapting to KYC program requirements

Skills that will help you in the role:

- Excellent written and verbal English language skills required
- Perform Risk control and Self-Assessment checks
- Good Numerical Skills and positive attitude

Where will you be working?

Noida

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.