Facilities & Administration (F&a) Guest Service

2 weeks ago

Bengaluru Karnataka, India Nielsen Full time

Overall objective

The F&A Guest service Executive supports the F&A Coordinator to drive smooth facilities operations at the site prioritizing the employee experience by front ending all the Guest services for both inhouse and visiting users

**Responsibilities**:

- Greet visitors/clients providing a courteous front office service reflecting the highest hospitality standards.
- Host is notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host.
- Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stakeholders.
- Ensure safety briefing to the client/visitors.
- Assisting with special needs for visitors with disabilities.
- Handling client/visitors/Hosts feedbacks/complaints and communicate as per escalation matrix.
- Create a comfortable, welcoming and hospitable experience for employees and their guests inside the office.
- Managing up-to-date visitor information.
- Anticipate client needs through observation to create high customer experiences.
- Enhance safety and security of our client’s facility by management of visitor movement.
- Deliver concierge service with local expertise and insider knowledge.
- Manage transportations requests from visitors and employees.
- Assist for suitable meeting room/venue bookings internally and externally.
- Assist in the procurement from vendors and services as required.

**Experience**:

- 5+ years of experience in hospitality and front office management.
- Knowledge of concierge services and best practices.
- Background in the hospitality industry, ensuring high-level service standards.

**Skills and Competencies**:

- Excellent Communication: Strong verbal and written communication skills to effectively engage with stakeholders at all levels and convey complex ideas clearly.
- Problem-Solving: Ability to identify issues, analyze root causes, and implement effective solutions to ensure smooth transitions.
- Adaptability: Flexibility to adapt to changing priorities and navigate through ambiguity while maintaining focus on key objectives.
- Project Management: Proficient in project management methodologies with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Collaboration: Proven track record of working collaboratively across departments and geographies to achieve common goals.

**Educational Qualifications**:

- Postgraduate degree (MBA or M.Tech) preferred.

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