Data Analytics Digital Associate

**JOB DESCRIPTION** Job Summary**:
As a Data Analytics Digital Associate in the Digital Analytics Team, you will be responsible for delivering customer insights to digital product teams, implementing Adobe Analytics/Tableau dashboards, and conducting A/B testing to improve the customer experience. You will work collaboratively with stakeholders across functions and groups, manage multiple projects, and provide insights/reporting for exciting digital features. This role offers opportunities to contribute thought-leadership, with exposure to senior leadership.

**Job responsibilities**
- Lead analytics for a product area, supporting multiple digital product stakeholders hungry for analytics and insights
- Create OKRs, monitor performance of digital mobile/web features, build hypothesis, conduct A/B testing, and identify opportunities for new features
- Get involved and deliver projects ranging from simple trend analysis to cross-channel journey analysis to prescriptive analytics which includes data mining, business judgment and collaboration to improve the customer experience
- Manage and work on all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing, and delivering presentations of findings
- Look at customer interactions and events across a variety of channels to better understand customer journeys and friction points
- Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams

**Required qualifications, capabilities, and skills**
- 4+ years of industry experience in a data product / analytics field with Bachelor’s degree required.
- Strategic thinker with the ability to focus on business goals and quickly define and deconstruct problems leveraging strong analytical and end-to-end problem-solving skills.
- Operational business knowledge of processes, data, controls, and technology platforms
- Strong SQL skills with ability to pull data using multiple joins, sub-queries and advanced functions in an enterprise scale database environment and/or Hadoop environment
- Foundational to advanced skills in tools such as Adobe Analytics, Tableau, SQL workbench
- Expertise with business intelligence, data visualization and presentation, and data wrangling tools such as Alteryx, SAS, or Python
- Basic skills with JIRA, Confluence, Microsoft Word, Excel, PowerPoint

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.