Client Support Executive

3 days ago

Salt Lake Kolkata West Bengal, India Drivado Transfers Pvt Ltd Full time

**Job Title: Operations Executive**

**Location**:Kolkata**

**Key Responsibilities**:
**1. Operational Support**
- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

**2. Customer Interaction**
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
- Maintain detailed logs of customer interactions, feedback, and action taken.

**3. Data Management & Reporting**
- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyse operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

**Required Skills**:

- Comfortable with handling data and making calculations.
- Proficiency in MS Excel.
- Ability to work in double shifts.
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

**Experience**:

- 0-2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

**Shifts**:

- _ __Day Shift: 11am - 9pm_
- _ __Night Shift: 9pm - 7am_

**6 Days Working (Rotational Week-Offs)**

Pay: ₹16,000.00 - ₹29,000.00 per month

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your current salary?
- What is your expectation?
- What was your previous job role?

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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