Guest Relationship Executive

2 days ago

Pune, India PUNO - The Adventure Park Full time

**Employment Type**

Fulltime

**Seniority Level**

Entry-Level

**Work Experience (in years)**

0 - 1 Years in guest relationship

**Education**

Any graduate

**Gender**

**Monthly CTC**

₹ 10 Thousand - ₹ 15 Thousand

**Must Have**
- Exceptional ability to communicate and foster positive business relationships
- Proven ability to work independently and self-driven for performance
- Must be aggressive and dynamic with a good attitude
- Familiar with the work with brand image and promoting value through customer experience
- Accountability and personal organization are essential

**Roles & Responsibilities**
- Guest Relationship Executive will focus on establishing and maintaining positive client relationships from an operational and strategic perspective.
- He/she will utilize client relationship management skills to convert walk-in customers into high paying customers (i.e., convincing walk in customers for group celebration like Birthday, Family & Kitty Parties) thus to obtain additional revenue during their entire stay.
- Develop and manage client portfolios to ensure returning customers.
- Sustain business growth and profitability by maximizing value.
- Review customer complaints and concerns and seek to improve the customer experience
- Providing feedback and advocacy on customer pain-points to internal teams.
- Ensuring strong customer service levels are met in line with Company objectives.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

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