Front Desk Executive

4 days ago

Thane, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Guest Service**: Greet guests upon arrival with a friendly and professional demeanor, assisting with check-in and check-out procedures.
- **Reservations**: Manage reservations, ensuring accuracy and confirming guest bookings. Handle cancellations, modifications, and special requests.
- **Guest Inquiries**: Respond to guest inquiries regarding hotel services, amenities, local attractions, and transportation.
- **Communication**: Maintain effective communication with housekeeping, maintenance, and management to ensure guest satisfaction and efficient operations.
- **Billing and Payments**: Process payments, handle cash, credit cards, and other forms of payment. Ensure accurate billing and provide receipts.
- **Problem Resolution**: Address guest concerns, complaints, or requests in a timely and professional manner. Escalate issues to management when necessary.
- **Administrative Support**: Maintain accurate records, including guest information, room assignments, and billing details. Assist with administrative tasks as needed.
- **Security**: Ensure the safety and security of guests and hotel property by monitoring entrance points and following emergency protocols.
- **Miscellaneous Tasks**: Perform other duties as required by hotel management, including assisting with concierge services or supporting the team during busy periods.

**Job Types**: Full-time, Permanent

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- Front desk: 1 year (required)
- Hotel: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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